Nurses are the most trusted professionals because they always provide excellent care, achieve quality outcomes and make a positive difference in health and welfare of the public. But sometimes, they’re subjected to cruel treatment and even abuses in the workplace.
Here’s a recent the story of a Filipina nurse who held back the urge to retaliate to grave threats and abuses of her patient’s daughter. She posted it first on Facebook, and we took the liberty to share it in toto:
My patient’s daughter almost hit me intentionally today. Hear my story.
I just got back in our station from attending to one of my patient’s needs when one of my colleagues informed me of the recent call he has received from one of my patients. Apparently, I was being needed by this Daughter X to check the vitals of her mom to which I have responded to right away.
On my way to their room, I saw a middle-aged lady coming out of the door heading towards our sister unit’s nurse station. Consequently, I overheard her inquiring who their assigned nurse was. Assuming she was one of my patient’s relatives, I intercepted their conversation and introduced myself as the bedside nurse of room X.
Jess: “Hi, Ma’am. Sorry po to interrupt. I’m the nurse of Room X. How can I help you po?”
Daughter X: “You!? You! How many times do I have to call you!? We have called three times! We already have two private duty nurses inside, and we just need your assistance, and yet you never come!”
Jess: (I was appalled by her behavior but I did maintain my composure) “I apologize po ma’am, I was coincidentally attending to my other patients po. I am so sorry po for the delay. May I ask po what the concern is?”
Daughter X: “Sorry? Sorry?! You do not say that word as you don’t understand it.
I DO NOT CARE IF YOU HAVE 10 PATIENTS! If we need you, you must come in a snap of my fingers!
At this point, she kept pointing fingers at me. She kept shouting at me at the top of her lungs to the extent that her words were sounding like they were in a bubble.
I was caught off guard. She kept humiliating me in front of the crowd with an unimaginable hysteria. This happened out in the hallways. What happened inside their room was beyond your line of reason.
She continued her rants as I escorted her towards their room. She was full of emotional clamor, and infinite rage. I was quiet and I have never been quiet. I felt like the hallway closed down upon us and it felt like forever to reach their room with just a few meters away from where we first saw each other.
Inside, the two humble-looking PDNs (private duty nurses) discreetly mouthed their “sorry” to me. Before I can say anything, daughter X then walked towards me, stopped just inches away from my face, and screamed: ”We are just asking you to re-take the vital signs and it takes you a lifetime to do it!” This was nothing compared to her next lines: “I WILL KILL YOU!”, “Yes, I WILL KILL YOU!”, she repeated. These words echoed and echoed and echoed in my ears for the next long hours. She then aimed to hit me but I moved away in my defense. I was frozen in my own little space. I wanted to get out of the room as soon as I can, but I could not. I was crying inside.
I was contemplating whether to save this low-paying job of mine or surrender to my inner evils and fight back. I wanted to answer back, to inform her that I was so busy lifting a 132-KG patient next door. Then I thought of my family, the holding force of why I stick on to my profession. For the love of my family, I chose the former very reluctantly. I felt very wronged. That I betrayed my own self.
There was no true emergency. Mind you, the numbers were good and it was nothing close to a life and death scenario.
I made sure all are well, left the room and said nothing. I had so many things left undone, so I brushed my depressing thoughts off as long as I could.
Today’s 10-hour work made my feet swollen and my soul crushed. I am posting this so other people would know how big of a sacrifice nurses are ready to give to work for others. That is just the name of our game. Giving with a very little in return. We leave our families to care for strangers; even so, we are often left unappreciated.
I thought I’ve seen the worst being a VIP unit nurse; I thought I was used to all the high-pitched melodramas, demands and call-outs, to all the unreasonable complaints; yet, today my eyes were truly opened – that this is just one among many more to go. I joked and laughed about it, but I cried a bucket.
This is just a passive note to everyone. A small part of the world we face every single day. We pull more from ourselves than we realized we had. That we juggle 6-7 patients (or even more) all at the same time and can’t possibly attend to all of your demands all at the same time. If this is not enough, believe us when we say we haven’t had our bladder breaks since the last 8 hours just to make sure all of our patients had theirs adequately.
We are not your helpers that you were so used to shout at. We expect nothing in return. Just some respect po. We care for you, please find it in your heart to see that.
In contrast, I am so so thankful to the patients and relatives who do the opposite, you make our job worth all the risks and heartbreaks such as above. Please spread the love and stop the hate.
Give some love to all your medical personnels, we, too, deserve it. ♥️ – (By Jessie Acena, Facebook)